Refund policy
⚠️⚠️ NO EXCHANGES OR RETURNS ARE ACCEPTED EXCEPT FOR DEFECTIVE MODELS IN THE OUTLET DEPARTMENT OR DURING SPECIAL PROMOTIONAL CAMPAIGNS ⚠️⚠️
⚠️⚠️ NO EXCHANGES OR RETURNS ARE ACCEPTED FOR POLE DANCE POLES OR POLE DANCE EQUIPMENT FROM THE POLE AND X-POLE BRANDS ⚠️⚠️
Our 30-day return policy states that you have 30 days after receiving an item to request a return.
To be eligible for a return, the item must be in the same condition as when you received it, unworn or used, with all tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
To initiate a return, contact us at office@brasiliamoda.com. Returns must be shipped to the following address: see below for ITALY or SPAIN.
If your return is accepted, we will send you a return shipping label and instructions on how and where to ship the package. Items sent without a prior return request will not be accepted.
For any questions about returns, please contact us anytime at office@brasiliamoda.com.
Damage and Problems
Inspect your order upon receipt and contact us immediately if there are any defects or damage, or if you received the wrong item. This way, we can assess the issue and work to resolve it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made products (e.g., THE POLE and X-POLE poles and equipment), and personal care products (e.g., beauty products). Additionally, we do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please do not hesitate to contact us.
Unfortunately, we cannot accept returns on promotional items or gift cards.
Exchanges
The fastest way to ensure you receive what you want is to return the item received and, once the return has been accepted, purchase the new item separately.
14-day cooling-off period for the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return the order within 14 days for any reason and without providing any justification. As above, the item must be in the same condition in which you received it, must not have been worn or used, must have all tags attached, and must be in the original packaging. You will also need your receipt or proof of purchase. For THE POLE and X-POLE pole dance poles and equipment, which are custom-made, this option is not available, as described above.
Refunds
As soon as we receive and inspect your return, we'll notify you whether or not your refund has been approved. If approved, you'll automatically receive a refund within 10 business days via your original payment method. It may take some time for your bank or credit card company to process and post the refund.
After more than 15 business days have passed since your return was approved, please contact us at office@brasiliamoda.com.
Visit our website regularly: you can browse, select, and request information.
Once the goods arrive at your home, try on the items in peace and decide whether to keep them or return them within 30 days, as per European regulations.
RETURN FOR MODEL EXCHANGE:
ITALY
1 - Send photos of the shoe soles and the condition of the shoes via WhatsApp +39 3484914590 or by email to office@brasiliamoda.com
2 - Once we have approved the return, send it to:
Send photos of the shoe soles and, once the return is accepted, ship it at your expense to:
BM FASHION DI MINALI ALEX
Via San Bernardino 38
Bergamo 24122 ITALY
Tel. +39 3484914590
Email: Shipment@brasiliamoda.com
2 - We will send you the exchange at our expense.
1A - !! YOU NEED A PRINTER TO PRINT RETURN DOCUMENTS!!
You order the new model and, when you receive the exchange, you will return the pair that did not fit to the courier and pay €15. (ITALY AND SPAIN ONLY)
New shipping costs, return shipping costs, and service management are included.
SPAIN
1 - Send photos of the shoe soles and the condition of the shoes via WhatsApp +34 610678575 or by email to office@brasiliamoda.com
2 - Once we have approved the return, send it to:
Send photos of the shoe soles and, once the return is accepted, ship it at your expense to:
POLE DANCE TRADING
ALEX MINALI
Carrer Antonio Machado 18, Local 2 BJ2
08860 Castelldefels SPAIN
Tel. 610678575
Email: Shipment@brasiliamoda.com
1A - !! YOU NEED A PRINTER TO PRINT RETURN DOCUMENTS!!
Order the new model and, once you receive the exchange, return the defective pair to the courier and pay €15 (ITALY AND SPAIN ONLY).
New shipping costs, return shipping costs, and service management are included.
RETURNS FROM OUTSIDE ITALY OR SPAIN (EUROPEAN COUNTRIES)
1 - Send photos of the shoe soles and the condition of the shoes via WhatsApp +39 3484914590 or by email to office@brasiliamoda.com
2 - Once we have approved the return, send it to:
Send photos of the shoe soles and, once the return is accepted, ship it at your expense to:
BM FASHION DI MINALI ALEX
Via San Bernardino 38
Bergamo 24122 ITALY
Tel. +39 3484914590
Email: Shipment@brasiliamoda.com
3 - Once we receive the returned item within 3-4 business days, we will issue a refund or send a new model or size, plus shipping costs.
RETURN FOR REFUND REQUEST:
The customer will pay for the return shipping of the item that doesn't fit. Please contact customer service. Once we receive the item, we will refund the product price minus shipping costs.
Returns in Italy:
1 - Send photos of the soles and the condition of the shoes via WhatsApp +39 3484914590 or by email to office@brasiliamoda.com
2 - Once we have approved the return, send it to:
Send photos of the soles and, once the return is accepted, ship it at your expense to:
BM FASHION DI MINALI ALEX
Via San Bernardino 38
Bergamo 24122 ITALY
Tel. +39 3484914590
Email: Shipment@brasiliamoda.com
3 - Once we receive the return, we will process the refund within 3-4 business days.
Returns in Spain:
1 - Send photos of the soles and the condition of the shoes via WhatsApp +34 610678575 or by email to office@brasiliamoda.com
2 - Once we have approved the return, send it to: Send to:
Send photos of the shoe soles and, once the return is accepted, ship it at your expense to:
POLE DANCE TRADING
ALEX MINALI
Carrer Antonio Machado 18, Local 2 BJ2
08860 Castelldefels, SPAIN
Tel. 610678575
Email: Shipment@brasiliamoda.com
3- Once we receive the return, we will process the refund within 3-4 business days.
For any information, please contact us by email at office@brasiliamoda.com
poledancetrading guarantees the application of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council, and which repeals Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council. Text with EEA relevance.