Refund policy

Visit our website regularly: you can look, choose and ask for information. When the goods are at your home, try the items on in peace and decide whether to keep them or return them within 14 days as per European legislation.

RETURN FOR MODEL CHANGE:
You order the new model and when you receive the exchange you will return the pair that did not fit to the courier and you will pay €15 This includes new shipping and return shipping and service handling
RETURN FOR REFUND REQUEST:
The customer will take care of the return shipment of the model that does not fit by contacting customer service and when we receive it we will refund the amount of the product minus the shipping cost.

Return to Italy:
1 - Send photos of the soles of the shoes and the condition of the shoes via whatsapp +39 3484914590 or via email to office@brasiliamoda.com
2- Received the ok from us to make the return, send to: Photos of the soles of the shoes are sent and once the return is accepted, it is sent at your expense to: BM FASHION BY ALEX MINALI Via San Bernardino 38 Bergamo 24122 ITALY Tel .3484914590 Mail : Shipment@brasiliamoda.com
3- Once the return has been received in 3-4 working days, we will proceed with the refund

Return Spain:
1 - Send photos of the soles of the shoes and the state of the shoes via whatsapp +34 610678575 or via email to office@brasiliamoda.com
2- Received the ok from us to make the return, send to: Photos of the soles of the shoes are sent and once the return is accepted, it is sent at your expense to: POLE DANCE TRADING ALEX MINALI Carrer Antonio machado 18 , Local 2 BJ2 08860 Castelldefels SPAIN Tel .610678575 Mail : Shipment@brasiliamoda.com
3- Once the return has been received in 3-4 working days, we will proceed with the refund

RETURNED FROM COUNTRIES OUTSIDE ITALY OR SPAIN (EUROPE COUNTRIES)

1 - Send photos of the shoe soles and the state of the shoes via whatsapp +39 3484914590 or via email to office@brasiliamoda.com
2- Once you have received the ok from us to make the return, send to:
You send photos of the soles of the shoes and once the return has been accepted, they are sent at your expense to:
BM FASHION DI MINALI ALEX
Via San Bernardino 38
Bergamo 24122 ITALY
Tel .3484914590
Email: Shipment@brasiliamoda.com
3- Once we have received the return within 3-4 working days we will refund you or send the new model or size with the addition of shipping costs

For any information, contact us by e-mail at office@brasiliamoda.com poledancetrading ensures the application of directive 2011/83/EU of the European Parliament and of the Council, of 25 October 2011, on consumer rights, amending directive 93/13/EEC of the Council and directive 1999/44/EC of the Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council Text with EEA relevance